SYZYGY MISSIONS SUPPORT NETWORK

There can be no doubt that Sir Alex Ferguson, who announced his retirement from Manchester United last Wednesday after an incredible 27 seasons, is an extraordinary character. Love him or loathe him, it is impossible to deny his impact on MUFC and his achievement as the club’s most successful manager, despite many other great names having held the same position. He has won the Manager of the Year award more times than any other British manager.  The news of his retirement hit news headlines and front pages, and the BBC’s political editor Nick Robinson even did a prime time report analysing his qualities as a leader – ‘I’ve yet to see [a leader] to match Sir Alex’, he commented.

This is something that leaders in mission agencies might want to reflect on. Probably more flawed and controversial than many of us (how many of us have kicked a boot at one of our team members?!), Fergie nevertheless has a number of qualities we would do to emulate:

A long-term view. As well as staying in his post for an incredibly long time (he was MU manager before many of his current players were born!), he has also taken a long-term approach to team development. While the success of the team has often revolved around star players like Keane, Cantona, Ronaldo and Beckham, Fergie has always brought new players in to ensure a broad and deep skill base, even rebuilding the team when necessary. He recognises that his players are only with him for a few years, and he plans beyond that time frame.

Perseverence. It hasn’t always gone well. Some years have yielded no silverware at all, and there have been calls for his resignation, particularly in the early days. MUFC won nothing in his first three seasons, their best result being runner up in the league. But he remained focussed, and over time has delivered an unparalleled collection of trophies. Results are more often delivered over time than in the first few years.

Ability to manage volatile people. Let’s face it, most of his players are young, overpaid prima donnas. Many of them have personal issues, particularly with anger. They’re not ideal team players. Their egos can get in their way. Does that sound a bit like your team? Fergie didn’t change them – he channelled them. He gave them a vision of what they could achieve together and enabled them to raise their expectations above their own personal goals.

We should also take note that there are aspects of his character however that are completely incompatible with Christian mission. For example, his leadership style is utterly uncompromising – ‘My way or the highway’ – which while delivering excellent results does not always deliver good relationships. It is widely rumoured that many of his best players ultimately moved on because they didn’t like the changing room environment his iron hand created. But this did not seem to matter significantly to him, since there were always plenty of new players to replace them. As one member care agency comments – The Great Commission should not be fulfilled at the expense of the greatest commandment.

All of his success of course, has been achieved on the back of a massive investment budget which has turned Manchester United from a football team to a global brand. Maybe developing inward investment should be our first priority!

Whether we like Sir Alex or not, or follow his team, we would do well to study his leadership style and cherry pick the best of it. He understands how to motivate and inspire people.

Teamwork is something we all think we know about, but most of us work as part of teams which do not operate at peak capacity, or are at worst completely dysfunctional.  I’ve been part of them myself, so I know.  So how do we get to a place where we are happy with our team, get along with our colleagues, manage change effectively and cope well with the unexpected?

One way is to recognise that we have differences.  Not superficial ones like whether we prefer tea or coffee, or follow United or City, but fundamental ones like whether we can see the big picture or spot the tiny mistakes.  Failure to appreciate these significant differences can lead to serious misunderstandings between us that can hamper our ability to function effectively as a team.

These problems can be exacerbated by cross-cultural  issues.  I will say more about this on another occasion but it is always helpful to remember that others in our team may have fundamentally different  understandings of how we relate together, what we’re doing, and even how the common language we use works.

There are also simple personality differences which mean there are people we naturally relate to well and others we don’t hit it off with.  This is not necessarily a failure.  Someone once calculated that in any random group of 12 people there will be at least one whom you don’t like.  Liking is not the issue, but if we’re in the same team together we have to make it work.

In his excellent book Global Member Care: the Pearls and Perils of Good Practice (2011, William Carey Library, Pasadena CA, ISBN 978-0-87808-113-4) Dr Kelly O’Donnell points out that people in your team will fall into one of four groups: kindred spirit, collegial, enigmatic and irritating.  These are people you love to be with, and spend time out of work with, people you get along with ok, people you tend to avoid because you don’t really understand them, and the ones you really wish God would move somewhere else!

The first two groups are not an issue because you can work with them well.  The third you will have a tendency to misunderstand and the fourth you can frequently fall out with.  These last two groups are the ones that require most effort and emotional energy to deal with, but if we persist, can lead to fruitful working relationships even though we may never become friends.  The annoying people are probably sent by God to be the grain of sand which produces the pearl!

It is important to stress that there is nothing intrinsically wrong with finding a person annoying.  That may simply be a character clash, but it will be helpful to ponder whether contact with that person exposes a personality issue in you which needs to be worked on.  I have found in the past that persevering in developing a relationship with an annoying colleague has helped me to appreciate other less obvious qualities and has led to lasting friendship.

There is an American Indian proverb which says ‘Never judge a man till you have walked a mile in his moccasins.’ In order words, rather than complaining because people at work are difficult to get on with, try to understand why they are difficult.  Realising that there may be a reason why a colleague is hard to get along with may be the first step in learning to get along with him.

This ability to transcend personal dislikes for the sake of the team is what distinguishes excellence from mediocrity.  The United players may not actually like each other or their manager, but their teamwork is excellent.